Complaint - The Mortgage Lab

Make a Complaint

Although we always try to do our best by our clients and prospects, we may not always get things right the first time.

Please take the time to answer the following questions so we can make things right as soon as possible. Your complaint will go through our internal complaint handling process. You will receive an automatic email confirming that we have received your complaint which will outline how we handle your complaint and the expected time frames of handling the complaint.

Your Details

First Name

Phone Number

Last Name

Complaint Details

Who is involved in the complaint? (please include all the names of all the parties that you are making the complaint about. This can include your financial advice provider, insurance company and/or bank)

What is the category of this complaint?

Describe your complaint (please provide details such as adviser name, policy number, dates, insurance companies and/or banks involved)

What outcome are you looking for, if any?

Have you raised this issue previously?

Yes No

Is there anything else you would like us to know when handling your complaint?

Make a Complaint

Your Details

Complaint Details

Thank You

We will do our best to resolve this as soon as possible.

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How can we help?

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